There are tons of places where customers are encouraged to leave comments that negatively impact you business.  RefundMyCharge is the counter balance.  By listing your “statement identities” on RefundMyCharge, customers are confronted with positive feedback when searching for your descriptor.

In today’s world, customers are demanding different customer service options, or they simply follow the instructions for the financial institution and initiate a dispute of a charge that is not recognized.

since everyone seems to be in favor of a customer initiating a chargeback, and the internet is quickly overflowing with bad review or negative feedback, when a dispute is initiated, and report is submitted on one of the many “fraud” websites, like rip off report.

By adding your statement descriptors to refundmycharge.com, before any negative reports are made, you ensure that our easy resolution process can be initiated before a chargeback is made, by simply being in the top search results, when a customer searches for your descriptor online.

Customers are demanding different customer service options and are no longer willing to make phone calls to resolve charges that they don’t recognize and are no longer in agreement with.

Today a customer is more likely to simply “google” the descriptor seen on their credit card statement or bank notice and the result often guides their next action.

Too often the results from an internet search display negative comments and will lead the customer to contact their bank and initiate a dispute.

RefundMyCharge.com is committed to assist merchants in avoiding chargebacks and disputes, by ensuring that ALL your descriptors and service phone numbers are placed on page 1 of a search result and providing your customers with an easy and effective method of addressing their concern, giving you the chance to take action before the bank gets involved and unnecessary fees are charged.

An identifier is considered a unique descriptor or phone number that a consumer is likely to search for on the internet based on what a customer might see on their bank or card statement.

That varies by merchant account provider.  In many cases a there are simply a “long” identifies, a “short” identifier, and of course the phone number.

Other times there is a different identifies for each card time, for each authorization stage, even by card brand and issuing bank.

Quite Simply by making sure that the internet search performed by your customer, when they see a charge from you on their statement, results in a top of page 1 listing of with a positive message rather than a negative one.

By being found and having a positive message the customer is more likely to request a resolution directly, rather than taking the dispute process with their card or bank.

Alternatively, if the negative message are listed on the page 1 search results, like lets say a ripoff report, then the customer is more likely to view your charge as fraud and will simply initiate a dispute.

That’s easy.  We have simply reversed the negative reporting strategy that so many others have been using for years and reversed it to be a positive influence.

There a so many websites where customer can vent their frustration, identify a charge as fraudulent, leave a bad review, all for the general public to see.

As negative review or filings are made, these results fill the first page of a search result of your descriptor, and negatively influence the customer to take a dispute action and add even more negative feedback.

RefundMyCharges reverses this and rather the 1st page of a search result being filled with negative messages, the customer see a customer friendly result with an easy and effortless way of getting a resolution.

Getting out in front of negative feedback and internet posting simply avoid chargebacks.

In today’s world there is simply too much card fraud, and when a consumers first exposure to a brand is several negative postings, the consumer gets scared and quickly takes the dispute resolution route, rather than seeking a resolution with you, the merchant.

Since Banks and even the major payment brands like VISA and Mastercard, have discovered that disputes are quite profitable, they have made the dispute process easy, and often even encourage it.

Too often the customer is already frustrated when they see a charge they do not recognize and are expecting the resolution process to be long and time consuming.

A brand neutral, ie. 3rd party, easy to use resolution path often calms the situation and allows your, the merchant, to evaluate the situation before action is taken.

Having a unique page for each of your identifies, with a clear message and service rating, that is SEO optimized, means you get found and increases your chances of a resolution without incurring a chargeback.

When a customer google the text that they see on their bank or card statement, they get a top ranked positive result.

A page that is dedicated to what they searched, with an explanation of who you are, what the charge is for, and if they want to open a service case, they can easily do so.  All while getting assurance that their issue will be resolved and others who have had a similar experience have already gotten resolution and are happy.

They feel good, and you more than likely avoided getting a unnecessary chargeback.

Thanks to the commerce giants like Amazon, Apple, and most others, the customer is expecting customer service calls to be painful.

So we take advantage of this and give positive reinforcement by having a easy to use, straight to the point self service portal, where cases can be opened, and communications take place, letting them know what the concern or problem is being taken serious and someone is working to resolve it for them.

Your dedicated Identity Page(s) show your customer service rating based on interations and sends yet another signal of trust to the consumer.

There is never a wrong time to add a positive enforcement around customer service, but to be totally honest, it is extremely difficult to combat the negative feedback channels once they have started.

We strongly recommend that RefundMyCharge is added to your merchant accounts from the very beginning, since we can then stay ahead of any potential negative brand impact.

Securing the domain names matching your merchant account descriptors, and having them directed to your indentiy pages on RefundMyCharge, takes our impact to the higest possible level.

You can opt to add the domain purchase as an add-on option when enrolling in our program.

If your refund policies allow, our team can take care of the complete customer experience on your behalf.

As an add-on service, our staff will access your CRM system and process the customer cases on your behalf.